Shipping and Returns Policy

Shipping Information:

Domestic Shipping: Orders typically process within 1-2 business days. Standard shipping is FREE in the US, with expedited options for an additional fee. Shipping times may vary based on your location and the shipping method selected at checkout.
International Shipping: We offer international shipping to selected countries. Please be aware that customs fees, duties, and taxes may apply and are the responsibility of the customer.
Order Tracking: Once your order ships, you will receive a confirmation email with a tracking number. You can track your package directly via the carrier’s website.

Returns & Exchanges:

We want you to love your purchase! If you are not completely satisfied with your Kumo Luxe products, you may return them within 15 days of purchase (2 weeks) for a full refund or exchange. Please note the following guidelines:

Trial Period of 2 Full Weeks: These restorative, natural products require 2 full weeks of usage.
Eligible Returns: Products must be returned in their original condition, with at least 50% of the product remaining. Items must be accompanied by the original receipt or proof of purchase.
Return Process: To initiate a return, contact our customer service team by the expiration date via website chat, email: info@kumoluxe.com, or call us at 1-888-723-5866. We will provide you with a return authorization number and instructions on how to send back your items.
Refunds: Refunds will be issued to the original form of payment within 7-10 business days after we receive and process your return.
Exchanges: If you wish to exchange a product, follow the return process, and indicate your desired replacement. We will ship the exchange once we receive the original item.
Shipping Costs: Original shipping charges are non-refundable. Return shipping costs are the responsibility of the customer unless the product was damaged or incorrect.

Damaged or Incorrect Items:

If you receive a damaged or incorrect item, please contact us immediately so we can rectify the issue. We will provide a prepaid return label for these cases.

Final Sale Items:

Items marked as “Final Sale” are non-returnable and non-refundable.

Contact Us:

For further assistance, please reach out to our customer service team via email at info@kumoluxe.com or by phone at 1-888-723-5866.

CUSTOMER SERVICE

Email: info@kumoluxe.com